fbajj Privacy Policy

Introduction

This Privacy Policy ("Policy") applies to users of the fbajj platform. fbajj ("we", "us", "platform") provides online casino and betting services at the website https://fbajj.cam. By using this platform, you ("user", "you") agree to the terms described in this Privacy Policy.

We take the privacy of your personal information very seriously. The purpose of this Policy is to clearly inform you about what information we collect, why we collect it, how we use it, and what steps we take to protect it. For any changes, we will publish updates on this page and notify you where applicable.

This Privacy Policy has been prepared in accordance with the laws of Bangladesh and applicable digital security regulations. If you disagree with any part of this Policy, please refrain from using our platform.

1. What Information We Collect

1.1 Registration and Account Information

When you open an account on fbajj, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address
• Residential address
• National ID (NID) or passport number (for identity verification)
• Mobile number (for transaction verification)

1.2 Financial Information

We collect your payment-related information to process deposits and withdrawals. fbajj handles transactions through bKash, Nagad, Rocket, and Upay. We store the relevant mobile banking number or wallet details, but no complete bank account statements are kept on our servers.

1.3 Technical Information

When you use our website, the following information may be collected automatically:

• IP address and geographic location (approximate)
• Browser type and version
• Device type (desktop, mobile, tablet)
• Operating system
• Time of site access and page view history
• Referral source (which link you came from)

1.4 Cookies and Tracking

The fbajj website uses cookies and similar technologies. Cookies are small text files stored on your device. They help us improve our service quality, remember your preferences, and display relevant content. You can disable cookies in your browser settings, though some services may be limited as a result.

2. How We Use Your Information

2.1 Account Management and Service Delivery

Your information is primarily used to create and manage your fbajj account. This includes login verification, deposit and withdrawal processing, bonus distribution, and storing your gaming history.

2.2 Identity and Age Verification

In accordance with applicable regulations in Bangladesh, we ensure that our platform is operated for users aged 21 and above only. Your date of birth and identity document information are used for this purpose.

2.3 Fraud Prevention and Security

We analyze information to protect your account and our platform from fraud, unauthorized access, and potential financial crime. If suspicious activity is detected, our security team investigates.

2.4 Communication and Support

We use your email and mobile number to communicate important service-related matters, respond to your support requests, and send transaction confirmations. Our support team provides assistance in Bengali 24/7.

2.5 Service Improvement

We analyze aggregate usage statistics to improve platform performance and user experience. This analysis is generally conducted in anonymized or aggregated form.

3. Sharing Information and Third Parties

fbajj never sells your personal information or transfers it to third parties for marketing purposes. However, we may share information in the following limited circumstances:

• Payment Processors: Information necessary to complete transactions through bKash, Nagad, Rocket, and Upay.
• Identity Verification Services: Authorized service providers for carrying out the KYC (Know Your Customer) process.
• Legal Obligations: In response to lawful requests from law enforcement or regulatory authorities in Bangladesh.
• Fraud Prevention: With relevant authorities in cases involving investigation of serious fraud or criminal activity.
• Business Transfers: In the event of a company merger or acquisition, always while maintaining the same privacy standards.

Third-party service providers are bound to act in accordance with our instructions and may not use your information for their own purposes.

4. Data Protection and Security Measures

fbajj applies industry-standard technical and administrative measures to protect your information:

4.1 Encryption

Our website uses SSL (Secure Sockets Layer) encryption technology, which keeps all data transmitted between your browser and our servers secure. Sensitive information, such as payment details, is stored using high-grade encryption.

4.2 Access Control

Only authorized staff can access your information, and access is granted only to the extent required for their work. All staff are bound by confidentiality agreements.

4.3 Server Security

Our servers operate in secure data centers and undergo regular security audits. Automated monitoring systems are active to detect suspicious activity.

4.4 Response to Security Breaches

If a data breach occurs that affects your information, we will notify you as quickly as possible and take the necessary protective measures.

5. Data Retention Period

We retain your information only for as long as necessary. General retention periods are outlined below:

• Active Account Data: For the entire duration the account remains active.
• Transaction Records: At least five years in accordance with financial regulations.
• KYC Documents: For a defined period after account closure to meet legal obligations.
• Support Communications: Two years from the date of contact.
• Technical Logs: Generally up to 90 days.

After account closure, we will delete or anonymize your personal information as quickly as possible unless there is a mandatory legal or regulatory requirement to retain it.

6. Your Rights

As a user of fbajj, you have the following rights:

6.1 Right to Access

You may request at any time to know what information we hold about you. We will generally respond to such requests within 30 business days.

6.2 Right to Rectification

If your information contains any errors or is incomplete, you may request a correction through our support channels.

6.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, due to legal obligations, some information may need to be retained for a specified period.

6.4 Right to Object to Processing

You may withdraw your consent to marketing communications at any time. Essential service-related communications with you will continue.

6.5 Right to Data Portability

You may request your personal information in a structured, machine-readable format.

To exercise these rights, please contact us through our support channels.

7. Protection of Minors' Information

fbajj services are for users aged 21 and above only. We do not knowingly collect any personal information from minors. Age verification measures are active during the registration process.

If it comes to our attention that a minor has registered on our platform, we will immediately close that account and delete the associated information. Parents or guardians may contact us through our support channels regarding this matter.

8. International Data Transfers

Your information may be stored or processed outside Bangladesh. In such cases, we ensure that the information remains under equivalent or higher levels of protection. We follow relevant international data protection standards when transferring data to third countries.

Our payment partners bKash, Nagad, Rocket, and Upay operate under the supervision of Bangladesh Bank and follow their own privacy policies.

9. Note on Third-Party Websites

If the fbajj platform contains links to any third-party websites (such as payment gateways), the privacy policy of that site will apply. fbajj is not responsible for the privacy practices of third parties. We recommend that you read the privacy policy of any third-party site you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. For significant changes, we will send a notification to your registered email address. Continued use of our platform after any changes will be taken as your agreement to the updated policy.

We recommend visiting this page regularly. The "Last Updated" date at the top of this Policy will always be kept current.

11. Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:

We aim to respond to all privacy-related requests within 3 business days. For urgent matters, you can get quick assistance through live chat.